GENERAL & SERVICE POLICIES

Last updated: September 13, 2026

1. Appointments and Cancellations Policy

We greatly value your time and the time of our team. We kindly request a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee or the forfeiture of any initial deposit made to secure your slot.

2. Personal Items in the Vehicle

In order for our team to perform a thorough Professional Car Detailing, we request that all valuable personal items (cash, electronic devices, jewelry, important documents) and baby seats be removed from the vehicle prior to our service. Leather Doctor is not responsible for the loss of or damage to personal items left inside the vehicle.

3. Warranty and Satisfaction Policy

Our mission since 2004 is excellence (Where Experience Meets Excellence). If you are not completely satisfied with the results of our paint correction, leather repair, or any other service, you must notify our team at the time of vehicle delivery or within a maximum of 48 hours. We will evaluate the vehicle and make reasonable corrections at no additional cost if the quality standard was not met. Due to the labor-intensive nature of our services, we do not offer cash refunds once the service has been completed.

4. Pricing and Quotes

Quotes provided via email or phone are estimates based on the information provided. The final price may be adjusted after a physical inspection of the vehicle at our Miami facility, should it require additional work due to extreme contamination, pet hair, or damage not initially reported.